SHIPPING

 

We dispatch all parcels once a week between Wed-Fri. We use Royal Mail services both in the UK and for International Delivery. The parcels are safely packed and include: product(s), promo material and order invoice.

UK Delivery

  • UK Delivery option available with any order and has 2-3 working days estimated delivery time after dispatch. Fulfilled via Royal Mail 2nd Class service.

UK Collection

  • Free Collection from our Camden Market Stall available on agreed day provided the availability is confirmed via email to hello@unfold.love quoting the order number.

International Post

We ship parcels to over 240 countries via Royal Mail International Tracked & Signed service. Postage is handled by Royal Mail and their partner in your country within 5-20 working days after dispatch. The delivery time depends on how far the country is from the UK as well as the time of the year.

Upon dispatch, you will be issued a tracking code for your parcel. Please check it regularly for shipping updates.

  • International Delivery option is quoted based on the parcel weight and is between £9.00-£19.00

  • Free UK Delivery option available with any order over £85.


Missing Orders

If your order has not arrived within the estimated times set out above then we offer a few steps:

  1. Check with any neighbours to see if that package has been delivered to them without a note.

  2. Check the local postal delivery office. Sometimes packages can be returned there without notification.

If you have checked both of these places then please email us at hello@unfold.love with your order number and we will endeavour to help.


Returns & Exchanges

We accept returns & exchanges for items in a resalable condition. Please send us an email at hello@unfold.love with your details and we’ll take it from there!